FAQ

We've put together this guide to help you find quick answers about your order, shipping, and returns. If you can't find what you're looking for, our team is just an email away.

Getting Started & Account Help

You're welcome to shop with us as a guest—no account is necessary to complete a purchase. Setting one up, though, comes with a few conveniences: a faster checkout, the ability to track your order status and review past purchases, and receiving updates about new releases and special promotions. If you ever forget your password, simply use the “Lost password?” link on the login page to create a new one. Should you realize you've entered an incorrect email address, reach out to us right away. We can update your email, name, or address on file, but please understand that the order itself cannot be modified once placed.

Managing Your Order

After you place an order, we reserve the right to accept or decline it at any point, even after you've seen a confirmation or your card has been authorized. If a cancellation occurs on our end, a credit will be issued back to your original payment method. If you decide to cancel an order yourself, a cancellation fee of 30% of the total price applies to any cancellation made after the order is placed, due to the fees our payment processor charges us for cancellations. Once an order has been packed or shipped, it is no longer possible to cancel it.

When it comes to discounts, promotion and discount codes cannot be combined with other offers unless we explicitly state otherwise. If you open your package and find something is missing, please contact us immediately so we can help.

Payment & Security

All transactions are processed in US Dollars. If your credit card uses a different currency, the final amount charged will be calculated using the daily exchange rate on the date your card issuer processes the transaction. We accept the following payment methods:

• VISA
• Mastercard
• AMEX
• PayPal

We are unable to accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery. Your security is important to us. When you make a purchase, your information is entered on an SSL-secured page and is SSL-encrypted before being sent directly to our credit card provider's network for authorization. Your credit card details are never stored on our servers.

Shipping & Delivery

All orders are processed and shipped from our warehouse. Please allow for additional processing time during holidays and sale seasons. Your delivery time depends on the shipping option you select at checkout. After your order ships, tracking information typically becomes available 24 hours later, and we will email it to you the following day.

When entering your shipping address, please use only English characters. If your address contains non-English letters, substitute the closest English equivalents. It is important to use a residential address rather than a vacation address, as we cannot predict how long a package may be held by local customs. Once an order has been processed or shipped, the shipping address cannot be changed.

Free economy shipping is available for orders that meet the minimum purchase amount, though this offer excludes discounted items, sale items, and oversized or overweight products.

Customs, Taxes & Duties

The prices you see on our site are tax-free in US Dollars. When your order arrives in your country, your local customs office may charge import taxes, duties, and related fees. These charges are your responsibility and are not covered by us. We are also not responsible for any delays caused by the customs department in your country. For more information on potential charges, please contact your local customs office directly.

Returns & Refunds

If you're not satisfied with your purchase, you can submit a return request within 30 days of receiving your order. Please include your order number and the reason for the return. Approved returns must be sent back in their original condition, with all packaging intact. A list of final sale items that cannot be returned is available in our Returns Policy. All return shipping costs and any other associated fees are the customer's responsibility.

If you receive an item that is defective, incorrect, or damaged, please contact us within 7 days of receiving your order. Be sure to include your order number, clear photographs of the issue, and any other relevant details so we can resolve the matter as quickly as possible.

Once your return reaches our warehouse, the processing time can take up to 14 business days. We will send you a confirmation email when the return has been processed. Refunds are always credited back to your original form of payment. For credit and debit card purchases, the refund will be sent to your card-issuing bank within 7–10 business days of us receiving the returned item or cancellation request. The time it takes for the credit to appear on your statement depends on your bank, so please contact them directly for posting timelines.

Need More Help?

If your question isn't answered here, or you need immediate assistance with a missing or damaged item, please reach out to us directly at [email protected].